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Outsourcing Contracts

Outsourcing offers companies the opportunity to bring in the expert help that they need on a flexible basis and without the expense of recruitment. However, handing work over to outside agencies requires a certain level of trust and can open your business to some risk. It is crucial to reduce this as far as possible with a strong outsourcing agreement that aims to cover every eventuality.

Outsourcing can range from a simple contract for service to a more complicated joint venture agreement. A strong legal foundation is essential to ensure that all parties understand their obligations and to help avoid misunderstandings and disagreements in the future.

At Glanvilles, we can draw up the right commercial contracts for your needs and represent you during negotiations to ensure that the best deal possible is agreed on your behalf.

Our commercial team have experience in drawing up robust contracts for outsourcing across a range of sectors. We will take the time to understand your business so we can ensure the agreement that is put in place exactly matches your requirements as well as protects your rights and interests.

We will make sure that you are aware of the various options that are open to you and the implications of entering into an outsourcing agreement. The types of outsourcing we deal with for our clients include:

  • IT outsourcing contracts
  • Software outsourcing contracts
  • Government outsourcing contracts
  • Accountancy outsourcing contracts

Get in touch with us for outsourcing contracts legal advice

If you would like to speak to one of our expert commercial outsourcing solicitors, give us a call at your local Hampshire or West Sussex branch in ChichesterFareham or Havant or fill in our simple online enquiry form for a quick response.

Why choose our outsourcing contracts solicitors?

Our team have in-depth expertise in dealing with the legal aspects of outsourcing for local, national and international businesses in a wide variety of sectors. We have a strong commercial understanding as well as technical legal expertise. This means that as well as ensuring your outsourcing agreements are sound, we also know how to negotiate the best possible deal on your behalf.

Our advice is bespoke, tailored to the precise needs of your business and we will work to put into place agreements that will stand the test of time and allow your organisation to build lucrative, long-term relationships.

As well as dealing thoroughly with the key issues in outsourcing, we will also work to identify any potential problems which could arise and address these to minimise the likelihood of difficulties in the future.

The Glanvilles’ client service promise

We always work to ensure that your experience as our client is excellent. You will have your own personal lawyer who will have responsibility for progressing your case and who will work proactively to finalise matters as efficiently and cost-effectively as possible.

When you use our commercial law services, we promise:

  • Our staff will be friendly, respectful and attentive.
  • Your concerns will be listened to, your questions answered, and your options explained in plain English.
  • The cost of dealing with your requirements will be made clear to you from the outset.
  • We will answer your phone calls and emails promptly.
  • We will keep you regularly updated at all times.

Outsourcing contracts FAQs

Do you need a contract for outsourcing?

A contract is essential for any outsourcing. It is the document that will clearly set out the obligations of each party to ensure that you understand exactly what you will give and receive. This will go a long way to avoiding disagreements. In the event that a dispute does arise, the contract can help the issue be resolved quickly. It can also contain an agreed process for dealing with a dispute, such as an undertaking to engage in mediation.

What are the different types of outsourcing agreements?

Outsourcing allows a business to benefit from the expertise they need and scale up without the need to take on employees. It is a flexible way to work and is generally cost-effective. It is also beneficial in that it can save time and free up employees to concentrate on other areas.

Different types of outsourcing agreements include:

  • Professional services contract
  • Software development contract
  • IT services contract

Is it a good idea to use an outsourcing contract template?

It is rarely a good idea to use templates when setting out legal agreements. By putting a bespoke agreement in place, you can be sure it will suit your needs as closely as possible and deal with all likely eventualities in the way that you want.

A template might not adequately protect your rights and interests and it could contain ambiguities that will give scope for misunderstandings and disagreements.

What do you need to include in an outsourcing contract?

The outsourcing contract needs to be tailored to the particular service you are engaging. For example, if it involves the creation of intellectual property the issue of ownership will need to be addressed.

Key issues to be addressed include the following:

  • Identification of the service to be provided and the charging structure
  • The term of the agreement
  • Clear details of the service milestones, dates, what is to be delivered and performance standards
  • Intellectual property rights
  • Data protection
  • Warranties and liabilities
  • How the agreement can be ended and how the exit will be managed
  • The right for the customer to step in if the supplier fails to meet their obligations
  • The right for the customer to go elsewhere if the supplier fails to meet their obligations
  • Dispute resolution

What happens if a company is not happy with their outsourcing?

Disputes over service provision are not uncommon, with areas of risk including dealing with service that did not live up to expectations, missed deadlines, changes in circumstances, ambiguity within the agreement, a change in the market and systems failing to meet requirements.

If the outsourced service is not adequate, then ideally the agreement will set out the procedure for dealing with this which should be followed carefully to avoid any counterclaim of breach of contract.

Dealing with disputes in outsourced services

If you are experiencing difficulties with an outsourcing contract, it is always advisable to seek advice from commercial contract solicitors as soon as possible. At Glanvilles, we understand the importance of keeping businesses running smoothly and our team are expert negotiators who can work on your behalf to find a satisfactory resolution.

We have an excellent track record of success in resolving issues quickly and without recourse to the courts. We have a strong commercial focus meaning we can identify the issues that are vital to your business and ensure that these are protected.

Get in touch with us for outsourcing contract legal advice

If you are considering outsourcing work or offering services under an outsourcing agreement, our commercial contract lawyers in Hampshire or West Sussex will be happy to help.

You can contact our local branches in ChichesterFareham or Havant or fill in our simple online enquiry form for a quick response.