Glanvilles COVID19 Policy

In response to the Government, our offices remain closed for clients without pre-arranged appointments. To contact us, please email your lawyer here or hello@glanvilles.co.uk. 

What is COVID19 (Coronavirus)?

Covid19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus. Symptoms can be mild, moderate, severe or fatal.

For further information please visit the WHO (World Health Organisation) website here.

Key symptoms of COVID19, as of June 2020

The NHS website explains the main symptoms of coronavirus are:

• high temperature

• new, continuous cough

• loss or change to your sense of smell or taste

To protect others, you must stay at home if you or someone you live with has symptoms of coronavirus. If your symptoms are mild, you'll usually be advised to not leave your home for at least seven days. Anyone you live with should not leave your home for 14 days.

For further information please visit www.nhs.uk/conditions/coronavirus-covid-19

What safeguarding have Glanvilles put in place?

We have introduced changes to our office environment and system processes, to ensure that we can continue to provide an effective and efficient service within all our departments. 

Our lawyers remain able to work at the office and/or from home. This means if there was another lockdown, our lawyers are able to continue working on your matter remotely and securely.

What to expect if I have to attend the office?

The safety, health and welfare of our staff, clients and suppliers remains our top priority. The below are some examples of what to expect if you require attending the office;

• If you, a member of your household or someone you have been in close contact with are displaying symptoms of COVID19, or have tested positive, please do NOT attend any of our offices

• Our teams will encourage the use of telephone and/or online appointments in the first instance wherever possible

• We are only permitting pre-arranged appointments to the office. There is a night safe box outside each of our offices if you wish to bring paperwork to us rather than using postal services

• Please maintain at least two metres social distancing whilst attending one of our offices

• Use of hand sanitizer is available and encouraged at all offices

• A strict ‘no handshaking’ policy has been introduced

• Facemasks, gloves, use of own pens are not mandatory at our offices but are welcomed

• We understand attending a solicitor’s office can be overwhelming; where possible one client attending the office is preferable. A limit on people attending together, or with more than three people, may be necessary where it is difficult to maintain a safe social distance

• Clients may be asked to wait outside if there are too many people in the reception areas in order to maintain a safe social distance.

A copy of our COVID19 Risk assessment is available in each of our offices at reception, and throughout the buildings for our staff.

Thank you for your understanding and for choosing Glanvilles LLP as your law firm.