Accreditation

Glanvilles is proud to hold the Lexcel accreditation. This is the practice management quality mark awarded to firms by the Law Society.

Lexcel has been written specifically for the Legal profession and it’s clients and allows any type and size of legal practice to undergo a rigorous independent assessment every year to certify that it meets all the Law Society’s required standards of excellence.

Lexcel is only awarded by the Law Society to firns with the highest management and customer care standards. 

For more information on Lexcel, please click here.

Glanvilles is a member of the Law Society's prestigious Conveyancing Quality Scheme ("CQS") - which is regarded as the gold standard for residential practices.

The award means that the firm has been recognised as meeting the highest standards in carrying out residential conveyancing work. 

Membership of the scheme is only awarded to members of the Law Society. The CQS scheme is supported by the Council of Mortgage Lenders, the Building Societies Association, and the Association of British Insurers.

For more information on the Conveyancing Quality Scheme, please click here.

Regulation

The firm is authorised and regulated by the Solicitors Regulation Authority. Their rules of conduct that apply to us can be found at www.sra.org.uk 

Our SRA number is 507970.

We are not authorised by the Financial Service Authority. However, we are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority.

The register can be accessed via the Financial Services website at www.fsa.gov.uk

Complaints

We hope that you will be pleased with the work we do for you. If there is any aspect of our service with which you are unhappy, including our bill, please raise your concern in the first place with our Client Care Manager. We have an internal complaints procedure which is available on request.

If you are still not satisified, you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ about your complaint.

Any complaint to the Legal Ombudsman must be made within six months of your last contact with us and within 12 months of you first realising your concern. For further information, you should contact the Legal Ombudsman by telephone on 0300 555 0333, by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by visiting www.legalombudsman.org.uk