How did we do?

We take our service standards seriously, and we'd love to know what you thought of your experience with us. This will enable us to ensure that we continue to offer the highest level of service to our clients.

Please let us know how we did by completing the short form below.

Your Details

Using the scale of 1-10, where 1 is not at all and 10 totally exceeded your expectations:

Your full name *
Our reference number (eg: 123456-1) *
What did we do for you? *
Who dealt with your case? *
Email *
Telephone / Mobile

How well did we understand your needs? *
How much interest did we show in you and your case? *
How well did we keep you informed of progress and next steps? *
How well did we explain what you needed to do or what was happening? *
How happy were you with the advice you received? *
How easy was it to get hold of the person dealing with your work? *
Did you feel the person looking after you was easy to talk to and approachable? *
Did the person handling your work demonstrate they were an expert in their ﬁeld? *
Based on your experience, are you likely to use Glanvilles again should the need arise? (Yes or No)
Based on your experience, are you likely to recommend Glanvilles to a friend? (Yes or No)
What two things could we do to improve our service?
Anything else you would like to tell us?
Is there anything else we can do to help?	Personal injuryChild careBuying or selling propertyEmployment dispute or dismissalDivorce / matrimonialWills or Power of AttorneyDisputesCompany commercial

The information provided by you above will be held by us in our client records. From time to time we may use any of the information you submit to us, including personal data for customer administration, research analysis and to provide you with marketing information about Glanvilles. It will not be disclosed to any third party. By sending your information to us you agree and consent to us contacting you in this way. You may withdraw this consent at anytime by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Phone number	Mobile

Where would it be most convenient for you to see us?

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How did we do?

Your Details

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Name

What do you require?

Email

Postcode

Phone number

Mobile

Where would it be most convenient for you to see us?