Community and Social Responsibility

Glanvilles believe that Community and Social Responsibility revolves around the understanding of the impact our business has on the environment, the welfare of individuals, the community and the sustainability of the worlds resources. Running the Firm in the local community goes beyond making profits and acquiring wealth and we therefore acknowledge our obligation to consider the wider interests of our clients, employees and the community in which we function.

In other words, it is about taking responsibility for the impact of our business on all those who are affected by it.

Our policy coordinates all the activities going on in our firm that benefit our clients, our people, our suppliers, the local community and the wider world. It is a policy that underlies everything that we do.

Why is it important?

As a business we recognise our impact on the world around us. The way we do business dictates the footprint we leave behind. In particular, we can play a part in addressing the issues of global warming and sustainable development by reducing the environmental impact of our activities. These issues require practical action by us all.

Our aim

• Acting in an ethical manner
• Improving the overall service we offer to clients
• Creating a positive working environment for our people
• Giving back to the local community
• Minimising our impact on the environment

What are we currently doing?

Our Community

• Work experience to local schools and colleges
• Our nominated charity is Naomi House
• Sponsoring and supporting of local charities
• Every year we support the Macmillan Cancer Charity.  We regularly have coffee mornings and donate to local charities.

Our Clients

• We collect evidence from clients about our services through questionnaires, third party feedback and an online ‘How did we do’ page.
• Resolution of complaints - nobody is perfect and we accept that sometimes things go wrong. We take the resolution of complaints very seriously and we are proud of our record in dealing with them.

Our Staff

• The Health & Safety of our staff is given the highest priority and is monitored by regular reviews.
• Wellbeing of our staff - We have introduced family friendly and flexible policies wherever possible.
• We encourage staff to share their views either via team meetings or a suggestion box on the intranet.  Keeping staff updated on any changes as and when they happen via a regularly updated intranet.

The Environment

• We consider the environment – recycling of confidential waste, cardboard, toners etc.
• Online files – saving paper for the environment and speeding up the transaction for the client.
• Paper usage – we are aiming to reduce paper usage by promoting a clear policy as to whether, when or how any documents we produce need to be printed, and by the use of Glanvilles Online.
• Recycling of furniture – no item of furniture is sent to landfill if possible. Surplus items are first offered to local schools. In relation to faulty items we donate them where possible to charitable organisations that refurbish them to be re-used.
• Drinking water – bottled water has been replaced by mains fed water chillers / heaters installed in all the kitchens in most of our offices. This has significantly reduced waste

Our Suppliers

• We will treat our suppliers fairly and ethically
• Wherever possible we will source goods and services locally